30 Jan 2019
Think about a customer’s interaction with your business from the first touch to the last. First touch points could be social media posts, your website, over the phone or in person, then customers move through your business ending with products and services delivered. During each of these interactions, your business needs to perform as an effective communicator with customer relations being appropriate and timely. For instance, your website needs to display useful information for current and potential customers. Front end staff should be responsive to calls and aim to address the caller’s needs promptly. Your services and products are delivered with professionalism and integrity. If your business is always aiming to perform better, then it will. Below are a few key areas to consider in building a sound approach to customer service.
Communication is key
Businesses need to be communicating in every way they can. Social media, coupled ... Read More