The subscription charge is based on the number of customers in your SwimBiz account, not students. Customers differ from students in that they are the clients that are purchasing your classes. For example, your business may have 200 students in total, but have 150 customers because many parents have mutiple children receiving classes.
We pride ourselves on our great customer service and support. Sometimes there's nothing better than connecting to and speaking with a real person. Getting personalised help is important and we value every one of our customers.
I can't always be onsite to run our pool and swim school. I love that with SwimBiz, no matter where I am, can access all our information on any device and work with my staff in real time to make sure everything is running smoothly.
We have been using SwimBiz since 2009 and we have never been happier with the program. We operate multi-venue operations and programs, and SwimBiz caters for our administration, scheduling, customers, staff and invoicing needs. Over time, the ThinkSmart team have always been open to developing our requests and have been accommodating in implementing specific requirements.
Swimbiz allows my business to have online booking for our customers, apps for our teachers with their registers on linked to a central database where all my data is stored on pupils and staff that can be accessed by admin staff and teachers alike. As a small business, these are exceptional things to be able to offer and compete with the likes of big national companies. The ability to cancel a session very quickly if there are any problems and send text messages easily to all customers or a select few is excellent.