The subscription charge is based on the number of customers in your GymnasticsBiz account, not students. Customers differ from students in that they are the clients that are purchasing your classes. For example, your business may have 200 students in total, but have 150 customers because many parents have mutiple children receiving classes.
We pride ourselves on our great customer service and support. Sometimes there's nothing better than connecting to and speaking with a real person. Getting personalised help is important and we value every one of our customers.