Features

From class scheduling to invoicing and taking payments, TennisBiz is feature packed with everything you need to run your tennis coaching business efficiently.

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Categories
Scheduling Customers & Students Staff Management Messaging & Communication Online Components Reporting Financials Security
Scheduling
The state-of-the-art scheduling area in TennisBiz gives you an intuitive visual representation of your classes. There are three different views, the daily schedule, weekly, and staff schedule. Each schedule can be separated by venue. You can easily colour code your classes and filter them by type. Managing your classes could not be easier.
Visual Scheduler
TennisBiz allows you to manage classes with ease. With a few simple clicks, you can set up a class and enrol students. You can schedule classes any way you like – weekly, daily, or a custom setup. Classes can be linked to terms or semesters and staff. One-off schedule changes can be made quickly and efficiently.
Classes
When a student misses a class and is marked absent, they are automatically added to a make-up class list. The student can easily be re-enrolled into a future class. You can configure a make-up policy and TennisBiz will let you know how many make-up classes are owing to a student.
Make-up Classes
Our event planner allows you to set-up other events like concerts and special events. You can configure the individual event’s sessions, include participants and set times and durations.
Event Planner
TennisBiz allows you to flag classes that are remote (being taught online). We allow you to enter links for any online conferencing tool you wish to use. These links can be automatically emailed out to customers or shown in the customer portal. We also directly integrate with Zoom making it easy to generate Zoom meetings without logging into Zoom itself. After setting up your integration, TennisBiz allows you to automatically create Zoom meetings as you create new classes.
Customers & Students
TennisBiz will keep your customer and student details organised. Our intuitive interface enables you and your staff to add and edit customers and students. Both customers and students can be made inactive when they no longer attend classes, keeping their information on file as historical records. Customers can also be divided into categories for easy access.
Customer and Student Management
Our comprehensive skill tracking module allows you to keep track of your students' progression over time. You can print out customised progress reports to give to your customers with all the details and notes of their progression.
Our waiting list allows for customers to request places in classes that are not yet available or for classes that do not yet exist. This easy to use tool provides flexible filters and instant feedback when positions become available for students on the waiting list.
Waiting List
Keeping track of students' attendances could not be easier with our simple attendance module. Absence reasons can be customised and historical attendance reports easily generated.
Our check-in app is a tablet-based Android app designed so that your customers or students can easily check themselves in as being attended when arriving to your classes. It saves lots of time by automating your attendance recording because you or your staff no longer have to manually mark attendances.
The app allows customers to check-in using tap & go cards, barcode scanning, student name/date-of-birth or via the parent's mobile phone number.
This is an add-on feature that can be activated any time to enhance your business options. Additional charges may apply.
Check-in App, RFID and barcodee
Staff Management
All staff and other users’ information can be easily stored in one place. Staff can be assigned different user access levels for privacy and security of your business. You can also generate detailed work time reports for your staff.
Staff Management and Access
Our powerful smartphone/tablet app allows access to your schedule, customer details, class details, attendances, skill tracking and invoices, while on the move. You can easily login to your account anywhere with any Android or iOS device, bringing customer service to your clients instead of having them come to you!
What do ThinkSmart’s customers use this for?
  • Recording attendances remotely
  • Accessing customer information
  • Texting specific classes or groups of people
  • Enrolling students
  • Viewing and paying invoices
  • Viewing staff schedules
The smartphone app is available for iPhones, iPads, and all Android devices.
This is an add-on feature that can be activated any time to enhance your business options. Additional charges may apply.
Smartphone App
Our software provides a comprehensive solution for the logging of staff qualifications and skills. Our software can also provide automated notifications of qualification expiry to ensure your staff remain current in their qualification.
TennisBiz allows you and your staff to enter various business related tasks and assign them to other staff members. These tasks can be assigned a description and priority. Once the task is done they can be marked as completed.
Tasks
Messaging & Communication
We understand the importance of customer communication. Being able to email newsletters, promotional material, notices, invoices, etc. is very important for any business and TennisBiz’s powerful emailing functions can help you complete these tasks with ease. With its in built filtering system, you can choose from several options, chosing exactly who you want to email without having to manually gather email addresses.
What do TennisBiz customers use this for?
  • Newsletters
  • Promotional material
  • Invoices
  • Notices for upcoming events
Emailing
The ability to text customers and students directly to mobile phones through the software is one of TennisBiz's most powerful and highly used features. With the texting function, you no longer have to scan through lists, spread sheets or even enrolment forms in order to contact customers. With its easy to use filtering system, you will be able to contact specific classes or groups of people instantly and efficiently.
What do TennisBiz customers use this for?
  • Urgent reminders
  • Cancellations
  • Notices
  • Promotions
This is an add-on feature that can be activated any time to enhance your business options. Additional charges may apply.
Texting
Notifications allow you to take your client and staff engagement to the next level. This feature allows for multiple templates to be attached to messages that will trigger upon events in the software. Automating time consuming tasks and personalising your service. Notifications are configured to be emailed, texted or reported in the customer portal.
Need an intuitive way to source and manage customer feedback? TennisBiz integrates seamlessly with AskNicely . AskNicely helps businesses understand their customers’ experience by collecting real-time ratings and real-life comments. Their survey experience delivers superior response rates averaging between 25-30%. Data is accessed by staff via a dashboard using their desktop or smartphone.
ask nicely logo
Online Components
Customers have the option to manage every aspect of their account using the portal. That includes enrolments, payments, notifying of an absence, booking a make-up class, tracking their child’s progress, receiving automated messages, and more! Now you can free up your time to focus on serving customers instead of chasing them.
This is an add-on feature that can be activated any time to enhance your business options. Additional charges may apply.
The aim is to reduce time spent in administration. Answering phones and adding new enrolments into your system takes up a lot of time. With our online class registration, current and potential customers are able to register and reserve spaces in a class directly through your website. You will then be notified instantly and from there staff members can automatically add all the details straight into the account and enroll the student straight into a class. This feature is an added benefit for people viewing your website and will also save the staff members a lot of time.
Here are the benefits of using Online Class Registration:
  • Saving time spent on manual data entry
  • Increase business efficiency
  • Fast and easy sales
  • Extra service for customers
This is an add-on feature that can be activated any time to enhance your business options. Additional charges may apply.
online class registration
Our online bookings add-on allows your customers to book a court in your schedule and pay for it immediately via a secure payment page. This can help ease the burden of over-the-counter administration. Online bookings can also dramatically improve the efficiency of your business and cut costs as staff no longer need to take bookings over the phone.
A live schedule is published on your website which then allows your customers to book any free studio and pay online via credit card. The online bookings add-on is an extremely powerful addition to any business wanting to streamline their booking process.
This is an add-on feature that can be activated any time to enhance your business options. Additional charges may apply.
Online Bookings
Reporting
The statistics area of TennisBiz allows you to view historical statistical data of many different types, enabling you to view your data in various chart formats and exportable data tables. Reports on customer/student numbers and enrolment counts can be easily generated and displayed in a customisable layout that only includes data you are interested in.
Statistics
By having all of your invoicing and payments in one place, TennisBiz is able to generate a range of financial reports for your business. These include:
  • Accounts Receivable
  • Income Report (Cash Basis)
  • Income Report (Accrual Basis)
  • Customer Statement
As well as our popular Smartphone App for registers/rolls, our customers are also able to print & export specific information from their schedules. Some of the areas you’re able to print include:
  • Class Schedule
  • Staff Schedule
  • Schedule Screen
  • Booking Schedule Summary
  • Utilisation Report
ThinkSmart Software is a leader within many class based industries. Our products are now an essential part of many businesses. They have been designed to take the pressure off franchisees whilst giving more control to franchisors. With our custom built Franchise CRM system, franchisors can have a complete birds-eye view of their franchisee network. Whether you need to generate finance/royalty reports, access franchisee management software or view statistical data, it’s all in one easy to use software package. This will put you back in control and ensure consistency within your franchise. Your franchise will receive the Franchise CRM at no cost.
Financials
Our software gives you the ability to track customer payments with our powerful invoicing system.
  • Generate invoices from your classes automatically within minutes.
  • Professional and stylish invoice layout.
  • Automatically email invoices with mobile text reminders.
  • Flexible discounting and pricing system.
  • Keep track of customer credits and refunds.
  • Integrates in with the Xero and QuickBooks accounting systems.
Invoicing
TennisBiz gives you multiple ways of taking payments from your customers. These include: Manual payment, direct debiting, real-time credit card charging and scheduled recurring debits. When your class invoices are paid, they become receipts and are safely stored as history so you can reference them later.
We integrate seamlessly with both Ezidebit and Payrix, offering the ability for you to charge your customers individually or in bulk via credit card or direct debit from a bank account.
This feature will dramatically help ease the burden of chasing up payments. No more awkward phone calls or emails hunting down payment details every time an invoice is due. Just grab your customer's payment details once and easily enter them into our system. You can automatically charge all of your outstanding invoices in one hit. Just imagine the time that will save!
This is an add-on feature that can be activated any time to enhance your business options. Additional charges may apply.
go cardless
payrix
ezi debit
Our products directly integrate with the Xero and Intuit QuickBooks online accounting systems. This allows all of your invoices and payments to seamlessly sync with your financials. We are a Xero partner, click here for more details.
Xero and Quickbooks
TennisBiz can easily create and apply credits to specific customer accounts. It can cater for discount, over-payment and pre-payment credit types and these can be applied to existing or future invoices.
Refunds can also be applied to customers' accounts so that you can keep an accurate record of funds going out.
To improve cashflow and ensure you have regular income, TennisBiz can be setup to collect payments either via direct debit or credit card on a specific payment schedule. These include:
  • Weekly
  • Fortnightly
  • 4 Weekly
  • Monthly
  • 3 Monthly
  • 6 Monthly
  • Yearly
This feature can vastly reduce the time spent on debt collection.
Customer invoices can include “packages” as well as class information. Packages are a special item you can include on your invoice that may be made up of a special deal or promotion you have running. We also support the ability to assign “tracking packages” to students. These allow TennisBiz to count the number of classes they have attended and invoice them accordingly.
Student Packages
Integrating your TennisBiz account with a real-time credit card payment gateway will dramatically help ease the burden of chasing up payments. No more awkward phone calls or emails hunting down payment details every time an invoice is due. Just record your customer's credit card details once and you're able to charge them multiple times. You can automatically charge all of your outstanding invoices in one hit. Just imagine the time that will save!
The recommended payment gateway we integrate with is Stripe.
This is an add-on feature that can be activated any time to enhance your business options. Additional charges may apply.
Payment Gateways, Stripe, PayPal, NAB
ThinkSmart POS is a point of sale software package that is easy to use, reliable and has an extensive range of features. It is perfect for any retail business that sells a range of products or services. Here are some of the core features of ThinkSmart POS.
  • Comprehensive stock management.
  • Integration with POS hardware.
  • Grouping of products into categories.
  • Handles product ordering.
  • Conduct end-of-day till reconciliation.
  • Conduct end-of-day till reconciliation.
  • Manage stocktaking of products.
  • Printing and customising receipts.
  • Extensive financial and usage reports.
  • Grouping of staff into user levels.
This is an add-on feature that can be activated any time to enhance your business options. Additional charges may apply.
Point of Sale
Security
Two-step Authentication Login adds an extra layer of security to your accounts, giving you that extra piece of mind that your business data is being accessed by the right people. We offer the option of two different types of authentication to verify identity – text or email.
two step authentication screen